Support
Answers to the questions we get most. Still stuck? Reach us directly — we usually reply fast.
Frequently asked questions
How long does delivery take?
Orders are processed immediately after payment but delivery takes time. So delivery time shifts with the time of day. You always see an estimate on the order page before you pay, and every order lands within our guaranteed window.
Which networks do you support?
MTN, Telecel and AirtelTigo. Pick the bundle that matches the recipient’s network.
How do I pay?
Pay securely with mobile money at checkout via our payment provider. We never see or store your mobile money details.
Can I send data to any number?
Yes, enter any Ghana mobile number as the recipient. Because numbers can be ported between networks, make sure you choose the bundle for the network the number is currently on.
I entered the wrong recipient number. What do I do?
Contact us straight away with your tracking number. If the order hasn’t been processed yet we can correct the recipient; once data is delivered it can’t be reversed.
How do I track my order?
After payment you get a tracking number (like MB-7KQ4PX). Enter it on the Track order page any time to see the latest status.
I paid but haven’t received my data. What should I do?
Delivery can take a little time depending on the hour and even outside the estimated window. Once it has been processed, it will eventually arrive.
Do you offer refunds?
If an order can’t be delivered we refund it in full. Data already delivered to the provided number can’t be refunded. Reach out with your tracking number and we’ll sort it out.
Looking for an order? Track it here →